Terms of service

Welcome to DailyCharmStudio. These Terms of Service govern your access to and use of https://www.dailycharmstudio.shop/, including browsing product listings, purchasing headbands and hair accessory sets, submitting customer-service inquiries, and using the online shopping features we make available.

The website is operated by HLS EQUITIES PTY LTD, trading as DailyCharmStudio. By accessing the website or placing an order, you agree to these Terms, subject to applicable law. If you do not agree, please discontinue use of the website.

1. About DailyCharmStudio

DailyCharmStudio offers hair accessories, including headbands, hairbands, and coordinated hair accessory sets. Product styles, colors, designs, materials, and availability may change as our collection develops.

References to “DailyCharmStudio,” “we,” “us,” or “our” mean HLS EQUITIES PTY LTD in connection with this online store. References to “you” or “your” mean the person browsing the website, placing an order, or otherwise using our services.

These Terms should be read together with our Return and Refund Policy, Privacy Policy, Shipping Policy, Contact Information, and Legal Notice. Those documents provide additional details about specific aspects of our business.

2. Eligibility and Lawful Use

You must be legally capable of entering into a binding agreement to place an order, or have appropriate assistance where required by law.

You agree to provide accurate, complete, and current information when placing an order or contacting us. You must not use another person’s payment method or personal information without authorization.

You may not use the website for unlawful purposes, attempt unauthorised access, interfere with website operations, introduce malicious code, manipulate checkout functions, or engage in conduct that harms other customers or our business.

We may take reasonable steps to investigate suspected misuse and protect our website, customers, and business operations, subject to applicable law.

3. Product Descriptions and Presentation

We aim to describe our products clearly and provide useful information about their designs, colors, materials, dimensions, and other characteristics where available.

Photographs and digital images are intended to help customers understand a product, but colors and appearances may vary slightly because of lighting, photography, screen settings, and manufacturing variations. A product image cannot always reproduce the exact appearance or texture of a physical item.

Headbands and hair accessory sets may vary in shape, flexibility, decoration, finish, and styling. Customers should review the product listing carefully and consider the stated dimensions or other available details before ordering.

If an item is materially different from its description, contains a defect, or is not the item ordered, please contact us so that we can investigate and provide an appropriate remedy under our policies and applicable law.

4. Product Availability

Product availability is subject to inventory and fulfillment conditions. A product appearing on the website may become unavailable before an order is accepted.

We may update, replace, or discontinue product listings as our collection changes. If we cannot fulfill an order after it has been placed, we will make reasonable efforts to contact the customer and discuss appropriate options, including cancellation or refund where applicable.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

5. Pricing, Currency, and Shipping Charges

Prices and transaction details will be displayed during checkout. Customers should review the currency shown before completing an order.

Our standard shipping structure is:

• Orders totaling $10.00 or more qualify for free shipping.

• Orders totaling less than $10.00 incur a $5.99 shipping charge.

The applicable shipping fee will be displayed during checkout. The currency used for these amounts must be clear from the website and checkout process. If prices are displayed in a currency other than the customer's payment-account currency, the payment provider may apply its own exchange rate or charges.

We may update prices, product descriptions, and promotional offers before an order is accepted. A change generally will not alter the price of an accepted order, except where a genuine error must be corrected or applicable law requires another outcome.

6. Promotions and Discount Codes

Promotional codes and special offers may be subject to expiration dates, eligibility requirements, quantity limits, or other conditions stated with the offer.

Unless expressly stated otherwise, promotions cannot be exchanged for cash or applied retroactively to completed orders. If a discount depends on purchasing multiple products or meeting a minimum order value, a return may affect the offer's eligibility.

Any adjustment involving a promotional purchase will be handled transparently and consistently with the terms disclosed when the offer was made and applicable law.

7. Orders and Acceptance

When you submit an order, you make a request to purchase the selected products under the terms presented at checkout. An automated confirmation indicates that your order has been received; it does not necessarily mean that the order has been finally accepted or dispatched.

We may review orders for payment authorization, inventory availability, pricing accuracy, suspected fraud, address validity, or fulfillment limitations. If we cannot fulfill an order, we will make reasonable efforts to notify you and arrange an appropriate cancellation or refund where required.

Please check product selection, quantities, delivery details, and contact information before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee changes after fulfillment has begun.

8. Payments

You agree to provide accurate billing information and use a payment method you are authorized to use. Transactions may be subject to payment verification, authorization, fraud screening, and the terms of the relevant payment provider.

If payment is declined, reversed, or cannot be verified, the order may be delayed or canceled. Payment processing may involve third-party service providers, and related personal information is handled as described in our Privacy Policy.

We do not ask customers to send full payment card numbers, passwords, or security codes through ordinary email.

9. Shipping and Delivery

Our Shipping Policy explains shipping charges, order processing, estimated delivery times, tracking, and procedures for dealing with delayed, damaged, or missing packages.

Processing and transit estimates are provided to help customers plan, but delivery may be affected by carrier operations, weather, holidays, address errors, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. If an address error is discovered, please contact us promptly. A change may not be possible after dispatch.

We will handle shipping problems and any applicable remedies in accordance with our published policies and Australian consumer law.

10. Returns, Refunds, and Consumer Guarantees

Our Return and Refund Policy explains the voluntary change-of-mind return process and the steps for reporting a faulty, damaged, incorrect, or misdescribed product.

We offer a voluntary change-of-mind return period of 30 calendar days after delivery, subject to the conditions in that policy. This voluntary policy does not replace or restrict statutory consumer guarantees.

Under the Australian Consumer Law, consumers may have rights to a repair, replacement, refund, or other remedy depending on the nature and seriousness of a product problem. These rights cannot be excluded by a store policy.

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy that cannot lawfully be excluded, restricted, or modified.

11. Intellectual Property

The website's original content, including written descriptions, graphics, page layouts, logos, branding, and product presentation, may be protected by copyright, trademark, and other intellectual-property laws.

You may access and use the website for personal, lawful shopping purposes. Unless authorized by us or permitted by law, you may not copy, reproduce, distribute, modify, republish, or commercially exploit protected website materials.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners. Their presence on the website does not automatically imply an affiliation or endorsement.

12. Customer Feedback and Submitted Content

If you submit a review, suggestion, photograph, or other content through a feature provided by the website, you are responsible for ensuring that the content is lawful, accurate to the best of your knowledge, and does not infringe another person's rights.

You must not submit fraudulent, misleading, defamatory, threatening, unlawfully invasive, or otherwise unlawful material.

To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute content you voluntarily submit for purposes connected with operating, improving, and promoting our store. This licence does not transfer ownership of your content.

We may remove or decline to display submitted content where reasonably necessary to address legal concerns, protect customers, or maintain website integrity.

13. Third-Party Services

Our website may rely on third-party providers for payment processing, hosting, analytics, security, shipping, or other operational services. It may also contain links to external websites.

Third-party services may operate under their own terms, privacy notices, and security practices. We do not control every aspect of external services and are not responsible for their independent content or practices except where applicable law provides otherwise.

14. Website Availability and Changes

We make reasonable efforts to keep our website functional and accessible, but uninterrupted operation cannot be guaranteed. Maintenance, software updates, network problems, hosting disruptions, and third-party service issues may temporarily affect access.

We may change or discontinue website features, product listings, or services where reasonably necessary for business, technical, security, or legal reasons. Pending orders and consumer rights will be handled in accordance with applicable law.

15. Disclaimers and Liability

Nothing in these Terms excludes or limits a consumer guarantee, statutory right, or legal remedy that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not liable for indirect or consequential losses arising from website use where such liability may legally be excluded. Any limitation of liability will operate only to the extent permitted by applicable law and will not remove rights that cannot lawfully be waived.

16. Governing Law and Disputes

These Terms are intended to be governed by the laws of Victoria, Australia, and the applicable laws of the Commonwealth of Australia, including the Australian Consumer Law.

If a problem arises, we encourage you to contact us first at [email protected] so that we can attempt to resolve it directly. If the matter cannot be resolved informally, you may pursue the options available under applicable law.

Nothing in this section prevents a customer from exercising a statutory right or bringing a claim before a court or tribunal with appropriate jurisdiction.

17. Severability and No Waiver

If a provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a provision on one occasion does not necessarily waive our right to enforce it on another occasion.

18. Changes to These Terms

We may revise these Terms to reflect changes in our products, website functions, business operations, or legal obligations. The current version will be published with an updated effective date.

Changes will apply subject to applicable law and will not retroactively remove rights that have already accrued.

19. Contact Information

For questions about these Terms, a product listing, an order, or use of the website, contact:

HLS EQUITIES PTY LTD
Trading as DailyCharmStudio
41 Muller St, Epping VIC 3076
Australia
Email: [email protected]
Contact Person: Muhamad Shahrizal Bin Sihab
Website: https://www.dailycharmstudio.shop/

By using the website or submitting an order, you acknowledge that you have had the opportunity to review these Terms of Service.