Contact information
At DailyCharmStudio, we believe clear communication is an important part of a positive online shopping experience. Whether you are choosing a headband for everyday wear, looking for a coordinated hair accessory set, checking an order, or asking about a return, we welcome your inquiry.
This page provides the business details and customer-service contact information for DailyCharmStudio.
1. Business Information
Store Name: DailyCharmStudio
Website: https://www.dailycharmstudio.shop/
Legal Business Name: HLS EQUITIES PTY LTD
Contact Person: Muhamad Shahrizal Bin Sihab
Customer Service Email: [email protected]
Business Address
HLS EQUITIES PTY LTD
41 Muller St
Epping VIC 3076
Australia
Return Address
HLS EQUITIES PTY LTD
41 Muller St
Epping VIC 3076
Australia
Please contact us before sending a return. We may need to confirm the applicable procedure or provide instructions to help ensure that the returned item can be identified and assessed.
2. General Customer Inquiries
For general questions about DailyCharmStudio, our website, or our store policies, please email:
When possible, use a clear subject line and include enough information for us to understand your inquiry. If your message relates to an existing purchase, include your order number and the email address used at checkout.
Please do not send full payment card numbers, account passwords, security codes, or other unnecessary sensitive information by email.
3. Product Information
If you have questions about headbands, hairbands, hair accessory sets, product descriptions, available designs, or other details shown on the website, you may contact us before placing an order.
We aim to provide useful information to help customers understand the products available in our store. Product styles, colors, and availability may change, so please refer to the current listing for the information applicable to your intended purchase.
4. Order and Payment Assistance
If you have a question about an order confirmation, checkout problem, payment status, or an order that appears incomplete, please email us with the relevant order details.
For your protection, do not include complete payment credentials in your message. If a question concerns your bank or payment provider, you may also need to contact that provider directly.
We will review the information available to us and explain the next steps where reasonably possible.
5. Shipping and Delivery Questions
For tracking updates, address corrections, delayed parcels, or packages that appear to be missing, contact [email protected].
Please provide your order number and tracking details, if available. If tracking indicates that a parcel has been delivered but you cannot locate it, mention the delivery status and date shown in the carrier's records.
We will review the information and assist where reasonably possible. Some delivery investigations may require additional time while carrier information is checked.
6. Returns, Exchanges, and Refunds
For questions about returning a headband or hair accessory set, requesting an exchange, or checking a refund, please review our Return and Refund Policy first.
Our voluntary change-of-mind return policy generally allows eligible requests within 30 calendar days after delivery. This policy does not replace the rights available under the Australian Consumer Law.
Please contact us before mailing merchandise back. If an item arrived damaged, defective, or different from the product ordered, explain the issue and provide photographs where practical.
7. Privacy Requests
For questions about the collection, use, storage, or disclosure of personal information, email [email protected] with the subject line “Privacy Request.”
Please describe your request and provide enough detail for us to locate the relevant records. We may ask for reasonable identity verification before responding to a request involving personal information.
We will handle privacy inquiries in accordance with applicable law and the procedures described in our Privacy Policy.
8. Feedback and Complaints
We welcome feedback about the shopping experience, product information, website functionality, and customer service. If something has not met your expectations, please explain what happened and what outcome you are seeking.
We aim to review complaints fairly and communicate the available next steps. Where a matter involves a consumer guarantee or another statutory right, we will assess it in accordance with the applicable legal requirements.
9. Expected Response Time
We aim to respond to ordinary customer-service emails within 1–3 business days. This is a service target rather than a guarantee.
Response times may vary during weekends, public holidays, promotional periods, or times of unusually high inquiry volume. Matters involving payment providers, carrier investigations, or detailed product assessments may require additional time.
If we need further information to investigate your request, we may contact you for clarification.
10. Our Customer Service Commitment
We aim to communicate clearly, treat inquiries respectfully, and provide practical information about the available options. Each request is assessed based on the information provided, the relevant store policy, and applicable law.
Although we cannot promise a particular outcome before reviewing a matter, we will make reasonable efforts to explain our decision and any further steps that may be available.
Thank you for choosing DailyCharmStudio. We appreciate the opportunity to assist you.
DailyCharmStudio
Operated by HLS EQUITIES PTY LTD
41 Muller St, Epping VIC 3076, Australia
Email: [email protected]
Website: https://www.dailycharmstudio.shop/