Shipping policy
At DailyCharmStudio, we want customers to know what to expect after completing a purchase. From preparing a headband or coordinated hair accessory set to arranging dispatch and providing delivery updates, we aim to make the shipping process clear and convenient.
This Shipping Policy explains our shipping charges, order-processing estimates, delivery information, and the steps customers can take if an order is delayed, damaged, or appears to be missing. It applies to purchases made through https://www.dailycharmstudio.shop/.
1. Shipping Rates
Our standard shipping structure is as follows:
-
Orders totaling $10.00 or more: Free shipping.
-
Orders totaling less than $10.00: A $5.99 shipping charge.
The applicable shipping fee will be displayed during checkout before you complete your purchase. If a discount or promotional offer applies, the order total and shipping charge shown at checkout will determine the amount payable, unless the offer expressly states different terms.
The currency used for product prices and shipping fees should be clear at checkout. If a payment is made using an account denominated in another currency, the customer's payment provider may apply its own conversion rate or transaction charges.
We aim to disclose applicable shipping charges clearly before an order is submitted.
2. Order Processing Time
After you place an order, it enters our order-review and preparation process. We generally aim to process eligible orders within 1–3 business days.
Processing may include confirming payment, checking product availability, reviewing the order details, preparing the selected headbands or accessory sets, packaging the items, and arranging carrier collection.
Business days generally exclude Saturdays, Sundays, and public holidays in the relevant processing location. Orders placed during holidays, late in the day, or during periods of unusually high demand may require additional time.
An order confirmation means that we have received your order information. It does not necessarily mean the parcel has already been dispatched.
3. Estimated Delivery Time
After dispatch, standard delivery is generally estimated at 5–10 business days. This is an estimate rather than a guaranteed delivery date unless we expressly provide a specific delivery commitment.
The overall time from order placement to delivery includes both processing and transit. Actual delivery times may vary according to the destination, carrier operations, weather, seasonal volume, transportation conditions, and other factors.
If a shipment takes longer than expected, please contact us with your order number and any available tracking information. We will review the available details and assist where reasonably possible.
4. Shipping Destinations
Available delivery destinations depend on the shipping options supported at checkout. Please confirm that your address is eligible for delivery before submitting your order.
If a destination cannot be serviced or a carrier cannot deliver to the address provided, we may be unable to fulfill the order as submitted. Where reasonably possible, we will contact you to discuss available options, including cancellation or refund where appropriate.
International delivery, if offered, may involve additional requirements or carrier restrictions. Customers should rely on the destinations and options displayed at checkout rather than assume that every destination is supported.
5. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, street address, apartment or unit number where applicable, suburb, state, postcode, and a valid email address.
If you notice an error after placing your order, contact [email protected] as soon as possible. We will make reasonable efforts to correct the information if the order has not yet been dispatched.
Once a package has been handed to a carrier, an address change, rerouting request, or delivery hold may no longer be possible. Delays or failed delivery attempts caused by incorrect or incomplete address information may be outside our control. Each case will be assessed in accordance with the circumstances and applicable law.
6. Shipment Tracking
Where tracking is available, we may provide a tracking number or a link to the carrier's tracking service after dispatch.
Tracking information is supplied by the carrier and may take time to appear or update. A status indicating that a shipping label has been created may mean that shipment information has been prepared but the carrier has not yet recorded possession of the parcel.
Please allow a reasonable period for tracking information to refresh. If tracking remains inactive for an extended period or shows an unexpected result, contact us with your order number so that we can review the matter.
7. Delayed Shipments
Carriers may experience delays due to weather, high seasonal demand, operational disruptions, transportation interruptions, or other circumstances. We aim to prepare orders within the stated processing estimate, but carrier delivery schedules may be outside our direct control.
If your parcel is delayed beyond the expected delivery window, please contact us. We will review available tracking details and provide reasonable assistance.
Any applicable obligations concerning non-delivery or delayed delivery will be handled in accordance with the Australian Consumer Law and other applicable requirements.
8. Packages Marked as Delivered
If tracking indicates that a parcel has been delivered but you cannot locate it, we recommend taking the following steps:
-
Confirm the delivery address shown in your order confirmation.
-
Check your usual delivery location, mailbox, parcel area, reception desk, or designated drop-off point.
-
Ask household members or building management whether the parcel was received on your behalf.
-
Review any delivery photograph or additional information provided by the carrier.
-
Contact us at [email protected] with your order number and tracking details.
We will review the available information and determine whether further assistance is appropriate. Carrier records may help us investigate the issue, but a delivery scan does not automatically resolve every question about non-delivery. We will consider the circumstances and applicable legal requirements.
9. Damaged Packages or Incorrect Orders
If a package arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.
Where practical, retain the outer packaging and take photographs of the parcel, packaging damage, and affected products. Please provide your order number and a short explanation of the problem.
We will assess the information and explain the available next steps. Where a product fails to meet an applicable consumer guarantee, we will provide the remedy required by law. Customers are not required to surrender statutory rights simply because a shipping issue is reported after delivery.
10. Multiple Packages and Partial Deliveries
Depending on inventory and fulfillment arrangements, items in one order may occasionally be sent in separate packages. Each parcel may have its own tracking number and delivery timeline.
If you receive only part of your order, check whether separate tracking information has been provided. If the remaining items do not arrive within the expected delivery window, contact customer support with the order number and details of the items still outstanding.
11. Order Changes and Cancellations
If you need to change a product selection, correct an address, or cancel an order, contact us as soon as possible after placing it.
We cannot guarantee that a change or cancellation will be possible once processing or dispatch has begun. If the package has already shipped, you may need to follow the applicable return procedure after delivery.
Any cancellation, refund, or other remedy will be handled in accordance with the circumstances of the order and applicable law.
12. Shipping and Returns
Our Shipping Policy should be read together with our Return and Refund Policy.
For a voluntary change-of-mind return, customers are generally responsible for reasonable return postage unless we agree otherwise.
If a product is faulty or otherwise covered by a consumer guarantee, reasonable return costs and other remedies will be handled in accordance with the Australian Consumer Law. Customers should retain postage receipts where they incur reasonable costs returning a faulty item.
Please contact us before sending merchandise back so that we can provide appropriate instructions.
13. Delivery Estimates and Events Outside Our Control
We make reasonable efforts to prepare and dispatch orders within our stated processing window. However, delivery estimates may be affected by carrier capacity, weather, public holidays, transportation interruptions, or other circumstances beyond our reasonable control.
This section explains possible causes of delay; it does not remove any legal obligation to deliver goods or provide a remedy where required by applicable law.
14. Contact Information
For shipping questions, tracking assistance, address corrections, or delivery concerns, contact:
DailyCharmStudio Shipping Support
HLS EQUITIES PTY LTD
41 Muller St, Epping VIC 3076
Australia
Email: [email protected]
Contact Person: Muhamad Shahrizal Bin Sihab
Please include your order number, the email address used at checkout, and the tracking number if one is available.
15. Policy Updates
We may update this Shipping Policy to reflect changes in our fulfillment procedures, carrier arrangements, shipping destinations, or legal obligations. The current version will be published on our website with an updated effective date.
Any update will apply subject to applicable law and the shipping terms already confirmed for an accepted order.